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Reddox

Terms of Service

Effective Date: April 1, 2026

These Terms of Service ("Terms") govern your access to and use of the Reddox platform, including our website at reddox.ai, Microsoft Word add-in, and all related services (collectively, the "Service") provided by Reddox ("we," "us," or "our"). Please read these Terms carefully before using the Service.

1. Acceptance of Terms

By creating an account, installing the Word add-in, or otherwise accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, you may not use the Service.

2. Description of Service

Reddox is an AI-powered contract review platform delivered as a Microsoft Word add-in. The Service provides a suite of 29 contract analysis tools that help legal professionals and business users review, analyze, and improve contracts directly within Microsoft Word.

Key capabilities include clause-by-clause risk analysis, obligation extraction, term summarization, compliance checking, and redline suggestions. Users can configure custom playbooks that define their preferred contract standards and positions, and upload reference documents to guide the AI analysis toward organization-specific requirements.

The Service uses artificial intelligence to assist with contract review tasks. While we strive for accuracy and usefulness, the AI-generated outputs are tools to support your review process and are not a substitute for professional legal judgment.

3. Account Registration

To use the Service, you must create an account. When registering, you agree to:

  • Provide accurate, current, and complete information during the registration process.
  • Maintain and promptly update your account information to keep it accurate and current.
  • Maintain only one account per individual. Duplicate accounts may be terminated without notice.
  • Keep your login credentials confidential and not share them with any other person.
  • Accept responsibility for all activity that occurs under your account, whether or not authorized by you.

You must notify us immediately if you become aware of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to protect your account credentials.

4. Subscription and Billing

Reddox offers the following subscription plans:

  • Free Trial. New users receive a 14-day free trial with full access to all features. No credit card is required to start a trial. At the end of the trial period, you must subscribe to a paid plan to continue using the Service.
  • Solo Plan. $99 per month for individual users. Includes full access to all 29 tools, custom playbooks, and reference document uploads.
  • Team Plan. $79 per seat per month for teams of two or more users. Includes all Solo Plan features plus team management, shared playbooks, and shared reference documents.

All paid subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period, and you will retain access to the Service until that date. We do not provide prorated refunds for partial billing periods.

We reserve the right to change our pricing with 30 days advance notice. Price changes will take effect at the start of your next billing cycle following the notice period.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. Specifically, you agree not to:

  • Use the Service for any illegal purpose or in violation of any applicable local, state, national, or international law or regulation.
  • Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code, algorithms, or underlying technology of the Service.
  • Scrape, crawl, or use automated means to access the Service or extract data from it, except through our officially supported interfaces.
  • Share your account credentials with others or allow others to access the Service through your account.
  • Attempt to interfere with, disrupt, or overload the Service or its supporting infrastructure.
  • Upload or submit content that contains malware, viruses, or any other harmful code.
  • Use the Service to process documents that you do not have the legal right to access or analyze.
  • Resell, sublicense, or redistribute the Service or any output generated by it without our prior written consent.

We reserve the right to suspend or terminate your access to the Service if we determine, in our sole discretion, that you have violated these acceptable use provisions.

6. Intellectual Property

Our Service. Reddox and its licensors retain all right, title, and interest in and to the Service, including all software, algorithms, user interfaces, designs, trademarks, and documentation. These Terms do not grant you any rights to use our trademarks, logos, or brand features without our prior written permission.

Your Documents. You retain all ownership rights to the documents and content you submit to the Service. By submitting documents, you grant us a limited, non-exclusive license to process your content solely for the purpose of providing the Service to you. We do not claim any ownership of your documents or their contents.

AI-Generated Outputs. The analyses, suggestions, summaries, and other outputs generated by the Service are tools intended to assist your contract review process. These outputs do not constitute legal advice, legal opinions, or attorney-client privileged communications. You are solely responsible for evaluating, verifying, and acting upon any AI-generated output.

7. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

REDDOX IS NOT A LAW FIRM AND DOES NOT PROVIDE LEGAL ADVICE. THE SERVICE IS A TECHNOLOGY TOOL DESIGNED TO ASSIST WITH CONTRACT REVIEW AND IS NOT A SUBSTITUTE FOR THE ADVICE OF A QUALIFIED ATTORNEY. YOU SHOULD NOT RELY SOLELY ON THE SERVICE FOR ANY LEGAL DECISION OR ACTION. WE STRONGLY RECOMMEND THAT YOU CONSULT WITH QUALIFIED LEGAL COUNSEL FOR ALL LEGAL MATTERS.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure, or that any defects will be corrected. We do not guarantee the accuracy, completeness, or reliability of any AI-generated analysis or output.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL REDDOX, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT OF FEES YOU PAID TO REDDOX DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

9. Indemnification

You agree to indemnify, defend, and hold harmless Reddox and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use or misuse of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your violation of any rights of a third party, including intellectual property rights or privacy rights.

10. Termination

Either party may terminate these Terms at any time. You may terminate by canceling your subscription and ceasing use of the Service. We may terminate or suspend your access to the Service immediately, without prior notice, if we reasonably believe you have violated these Terms or if required to do so by law.

Upon termination, your right to use the Service will cease immediately. Your data will remain available for export for 30 days following termination. After this 30-day period, we will delete your account data from our systems, except where retention is required by law.

Sections of these Terms that by their nature should survive termination will survive, including but not limited to intellectual property provisions, warranty disclaimers, limitation of liability, and indemnification.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any legal action or proceeding not subject to arbitration (as described below) shall be brought exclusively in the state or federal courts located in the State of Texas, and you consent to the personal jurisdiction of such courts.

12. Dispute Resolution

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall take place in the State of Texas. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court having jurisdiction.

Small Claims Exception. Notwithstanding the above, either party may bring an individual action in small claims court for disputes within the jurisdictional limits of the applicable small claims court.

Class Action Waiver. You agree that any arbitration or court proceeding shall be conducted only on an individual basis and not as a class, consolidated, or representative action. If a court or arbitrator determines that this class action waiver is unenforceable, the arbitration agreement shall be void in its entirety.

13. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will provide at least 30 days advance notice by email to the address associated with your account and by posting the updated Terms on our website. The updated Terms will indicate the new effective date.

Your continued use of the Service after the effective date of any updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Service before the changes take effect.

14. Contact

If you have any questions or concerns about these Terms of Service, please contact us at:

legal@reddox.ai

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